Additional Shipping Fee
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Shipping
US delivery: 3–6 business days
International: 12–26 business days
Tracking provided after dispatch
Returns
30-day returns
(unused items in original packaging)
Refund to original payment method
Duties & taxes are non-refundable
Additional Shipping Fee
This item is for paying an additional shipping fee (e.g., address update, reshipment, remote area surcharge, or split shipment).
Please purchase only if our support team has requested it.
If you have any questions, contact us: official@whcool.net
Support hours: Mon–Fri, 9:00 AM – 6:00 PM (GMT+8)
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Order FAQs
Can I cancel my order?
Yes! You can cancel your order at any time before it ships with no penalties. If the order has already been dispatched, you can use our easy return process to receive a full refund.
Can I change the product size after placing an order?
Yes, you may change the size within 24 hours of placing your order. After this window has passed, size adjustments will no longer be possible, so please contact us as soon as possible.
When will my order ship?
Your order will be processed and shipped within 2–4 business days from the time it was placed. Once shipped, you will receive tracking details to monitor your delivery.
Where can I find my order number?
Your order number is included in the confirmation email sent right after your purchase. If you didn’t receive it or need assistance, feel free to reach out to us.
Can I check out with Amazon Prime?
Absolutely! Simply click the “Buy with Prime” button to enjoy fast and reliable delivery powered by Amazon’s Prime shipping network.
Why haven’t I received my receipt or order confirmation yet?
If you haven’t received any confirmation, it’s possible that the email was delayed or filtered. Please contact us, and we’ll make sure you receive your order details promptly.
Contact Us
If you have any questions about your order, shipping, or our products, our support team is always here to help.
Customer Service Email
📩 support@whcool.net
Feel free to reach out anytime — we typically reply within one business day.
Business Hours
🕘 Monday–Friday, 9:00 AM – 6:00 PM (GMT+8)
Messages received outside business hours will be handled on the next working day.
Mailing Address
Room S239, 2nd Floor, Capital Place,
61-65 Chatham Road South,
Tsim Sha Tsui, Hong Kong
Response Time
We aim to respond to all customer inquiries within 24 hours on business days.
Welcome to WHCOOL, a sports support brand providing ankle braces, knee supports, and performance-focused gear for everyday use and sports activities.
WHCOOL is operated by a professional cross-border e-commerce team based in China. The current legal entity, HONGKONG JK TECHNOLOGY LIMITED., was formally incorporated on April 12, 2024.
Our mission is simple:
Support Your Every Move.
We focus on:
• Sports support products for daily activities and sports use
• Quality control and sourcing from certified manufacturers
• Transparent policies and responsive customer service
• Standard global shipping and return support
We are committed to providing clear information, accurate product listings, and reliable customer support before and after purchase.
Business Name:
HONGKONG JK TECHNOLOGY LIMITED
Business Address:
Room S239, 2nd Floor, Capital Place,
61-65 Chatham Road South,
Tsim Sha Tsui, Hong Kong
Email:
support@whcool.net
